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The Future of Learning with AI: Part 2

In our previous blog post, we explored artificial intelligence (AI) and machine learning (ML), the algorithm classifications associated with ML, and the benefits of AI in L&D Given the rapid pace of AI integration into the US Workplace it’s going to be important for L&D organizations to incorporate AI into their operations. Gartner  predicted that by the end of 2020 about 85% of customer services would be performed by bots, not humans.  AI may very well be a threat to the L&D function as other business units/functions could introduce new ways to improve workplace performance on their own. This blog offers a few ways that L&D organizations can utilize AI to impact the Learning process, and not to be left out in the cold. 

Learning in one’s native tongue 

Chiradeep BasuMallick (HR Technologist – Nov 2018) considers Natural Language Processing to be AI’s most helpful contribution. Learners are able to interact with an AI assistant that understands and recognizes a learner’s spoken language . He explains how these AI-focused tools and systems are capable of “hearing and imbibing the language – in a complete sentence format – also garnering connotations and inflexions, even as the learner talks to the e-learning platform”.  

Use a Chatbot to Help People Learn 

Most of us have interacted with a chatbot behaving like a customer service agent and in some cases, barely noticed that the “agent” wasn’t real.  Margie Meacham writing in ATD Magazine (Nov 2020) discussed how Chatbots create the illusion of conversation through algorithms that get better with practice, much like their human counterparts do. Chatbots make life easier for the user as well as change behavior, which Meacham argues means that learning is taking place. The applications for chatbots—programs that simulate a conversation with a learner—range from using intelligent bots as simple user interfaces to deploying engaging, “lifelike” instructors and role-play partners. There are many free and low-cost tools available to help you build your own L&D chatbot. During last year’s Virtual ATD Conference, Meachum demonstrated how easy it was to build a chatbot from start to finish in a couple of hours, using one of the many free tools that are available that required no programming skills.  

 Use AI for “Netflix Learning” 

Netflix uses algorithms to see patterns in individual users and then make personalized recommendations. These recommendations are then linked to users who have similar patterns to create new collections and categories. This “prediction algorithm” also tells Netflix how their audiences will likely respond to new content. The L&D organization can incorporate this algorithm for course selection to create a personalized learning experience. 

 Making Learning Accessible 

Roman Zhidkov, writing in IT Chronicles (Nov 2020) detailed how AI products can make learning programs reachable to a wider group of learners, especially to people with different types of disabilities.  

  • Deaf people are helped by Google’s Automatic Captions video app in 2009 
  • For blind people, AI delivers programs and solutions that create alternative texts for pictures and images.  
  • Google Cloud Vision API uses neural networks to distinguish the context and create a textual version for an image.  

 Partner with an eLearning Expert 

 LTS offers industry leading expertise that can help L&D Organizations to leverage AI and ML. To learn more, please contact us today  


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